How to Update Contact Details on E-Filing Portal?

Whenever we log in to our income tax account, the first thing that flashes on the screen is the pop-up to update our contact and residential details. We often tend to hit the skip button and move on with other crucial tasks. However, Updating the details is highly recommended especially when it comes to income tax query, filing or refund.

Moreover, the Income Tax department uses your contact details mentioned on the e-filing portal whenever it needs to communicate any piece of information or update related to your tax compliance (SMS, email, physical notice, etc.).

In order to get rid of the chaos, the IT department in 2014 initiated a provision which says that ‘one mobile number or email id can be used for maximum 10 accounts as primary contact’. The provision ensures that the family members (not more than 10 separate users) can have the same mobile number registered in their accounts. So that the entire communication received from the department (for any member of the family) is visible at a common email or number shared.

Still, it is advised for the taxpayers to enter their personal contact details rather than details on a shared basis (this keeps the privacy between you and the IT department).

Steps to Update/ Authenticate the Contact Details on Tax Portal:

• After logging in to your Income Tax Account, a pop-up flash on the screen requesting you to update your contact details (email ID and mobile number).
• If there is any updation, the user must then and there update the details or confirm that the details provided are still valid.
• In the case of updation, once the valid details are entered by the user then the department will thereon send the OTPs (PIN 1 and PIN 2) to the new number and email id given.
• The respective PINs shall be entered in the grids where it is asked to complete the process of detail updation (authentication on email ID and mobile number).
• As soon as the process ends, the new contact detail will be visible on the taxpayer’s profile.   
• While updating the details if PINs are not received by the user on time then he/she must opt for ‘RESEND PINs’. The PINs received on the given contact will be active for 24 hrs only.

To be noted: Taxpayers must validate their details by entering the PINs within 24 hours of receiving. If ignored then the same registration process shall be followed all over again.  

Taxpayers must follow the above-mentioned process and update/fill in the valid details for the sake of their own privacy and data security with the tax department. So that the communication from the IT department shall directly be received to your personal contact number/email ID.

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